Refund policy

Stress-Free Returns + Exchanges

If you aren’t happy, neither are we. We want you to try our hammocks out absolutely risk-free!

Our 30-day stress-free return + exchange policy dates from the day you receive your order. That should give you time to find your perfect hang spot, test out your hammock and get help from our Hammock Concierge to make everything absolutely perfect. 

For domestic (U.S.) hammock orders, we will generate a pre-paid return label for you. If you're not 100% satisfied with your new hammock for any reason, visit our stress-free returns and exchanges portal. We will provide a free return shipping label and you can simply box it up and send it back. 

While we cover the cost of return shipping for you, your original shipping rate is non-refundable if your order has been shipped and delivered.

Expedited shipping rates and shipping services outside of our 'free shipping' option are also non-refundable for orders that have been fulfilled and delivered.

**Please note that for international orders and for hammock stand orders, the shipping costs for returns/exchanges must be covered by the customer.

If you have any questions about your return status or eligibility please reach out to our Hammock Concierge. To ensure prompt resolution, please reference your Order Number.

Each returned item will be inspected. If upon inspection the items are deemed to have been damaged or altered in any way, your refund or exchange credit may be subject to approval.

 

Promotions and Special Sales Events

Orders placed during special sales events such as our Mystery Hammock Sales or Holiday Sales are not eligible for Returns for refunds. Items purchased during these sales events are however eligible for Returns for Store credit with an additional $10 credit bonus as well as free exchanges.

Custom Hammocks

Please note that custom hammock orders are final. If you have a question about a custom hammock, please contact our Hammock Concierge and we will gladly discuss the details of your request! 

Relaxation Guarantee

Quality + Craftsmanship are our highest priority. Always have been, always will be.

Our policies are built to reflect the very nature of our products—supportive + stress-free! We value your business and your trust. In every case, we want to ensure that you are completely satisfied with every Yellow Leaf Hammocks product. If you are having any trouble with a purchase from us, please reach out directly to concierge@yellowleafhammocks.com. 

We always guarantee our hammocks to be free of defect in material and construction for a full year from the date of purchase. If a hammock is found to be defective within that time, Yellow Leaf Hammocks will gladly replace it, repair it or send the appropriate replacement parts at no cost to you.

 

With proper use, your hammock should serve you for years to come! 

Please note that normal wear + tear, damage from improper use, storage, installation or maintenance is not covered under this warranty.