Shipping and Returns
EVERYDAY FREE SHIPPING
To make it easier for you to relax this year, we are offering free speedy shipping on all hammocks within the U.S.
Any hammock ordered before 4 p.m. ET should ship out that same day from our U.S. warehouse. You will get an email notification with a tracking number when that information is available. Note: Free shipping usually takes between 3-7 busines days, although we know that shipping carriers are a bit overloaded this year. Please allow for patience with the shipping carrier once your order leaves our warehouse (everyone is doing their best!).
Chair Hammocks and international shipments being shipped from our Thailand warehouse will arrive in about 6-10 business days.
You can also expedite your hammock order via UPS 2-Day Air ($45) to receive your hammock within 2 business days or Next-Day UPS Air ($75) for delivery on the next business day. Please note that due to the global pandemic, shipping carriers are not offering their usual guarantees on any expedited shipping.
Expedited shipping is not available for hammock stands. Orders placed before 4 pm ET (M-F) will be shipped out the same day. Free U.S. Shipping will take between 2-5 days, unless otherwise specified in the product details.
Live outside the US? International Shipping for hammocks costs a flat $40. International orders typically take 5-10 business days to arrive. (Please note that customers are responsible for any duties/customs fees). We can only ship adjustable hammock stands within the U.S. at this time.
Stress-Free Returns + Exchanges
If you aren’t happy, neither are we. We want you to try our hammocks out absolutely risk-free!
Our 30-day stress-free return + exchange policy dates from the day you receive your order. That should give you time to find your perfect hang spot, test out your hammock and get help from our Hammock Concierge to make everything absolutely perfect.
For domestic (U.S.) hammock orders, free return shipping is included. If you're not 100% satisfied with your new hammock for any reason, visit our stress-free returns and exchanges portal. We will provide a free return shipping label and you can simply box it up and send it back.
**Please note that for international orders and for hammock stand orders, the shipping costs for returns/exchanges must be covered by the customer.
If you have any questions about your return status or eligibility please reach out to our Hammock Concierge. To ensure prompt resolution, please reference your Order Number.
Each returned item will be inspected. If upon inspection the items are deemed to have been damaged or altered in any way, your refund or exchange credit may be subject to approval.
Promotions and Special Sales Events
Orders placed during special sales events such as our Mystery Hammock Sales or Holiday Sales are not eligible for Returns for refunds. Items purchased during these sales events are however eligible for Returns for Store credit with an additional $10 credit bonus as well as free exchanges.
Please note that custom hammock orders are final. If you have a question about a custom hammock, please contact our Hammock Concierge and we will gladly discuss the details of your request!
Quality + Craftsmanship are our highest priority. Always have been, always will be.
Our policies are built to reflect the very nature of our products—supportive + stress-free! We value your business and your trust. In every case, we want to ensure that you are completely satisfied with every Yellow Leaf Hammocks product. If you are having any trouble with a purchase from us, please reach out directly to firstname.lastname@example.org.
We always guarantee our hammocks to be free of defect in material and construction for a full year from the date of purchase. If a hammock is found to be defective within that time, Yellow Leaf Hammocks will gladly replace it, repair it or send the appropriate replacement parts at no cost to you.
With proper use, your hammock should serve you for years to come!
Please note that normal wear + tear, damage from improper use, storage, installation or maintenance is not covered under this warranty.